As you know, if you have ever checked into a hotel or rented a car, the first thing you are asked for is a credit card,* which is scanned and later used to pay your bill. This is an advantage for both you and the hotel or rental company since it makes the checkout process easier, faster, and more efficient.
We have implemented a similar policy at our practice. You will be asked for a credit card at the time you check-in, we will scan the card in our system, and the information will be held securely until your insurance has paid their portion and notified us any additional amount owed by you. At that time, you will receive a notification that the remaining balance owed will be charged to your credit card, and you will receive a receipt for the charge.
This will be an advantage to you since you will no longer have to receive statements, write out and mail us checks. It will be an advantage to us as well, since it will greatly decrease the number of statements that we have to generate and send out and reduce the difficulty in following up with patients, allowing us to focus on more important issues, like your care. The combination will benefit everybody in helping to keep the cost of health care administration down.
This new program will in no way compromise your ability to dispute a charge or question your insurance company’s determination of payment.
If you have any questions about this payment method, do not hesitate to ask to speak with an office manager who will be better able to assist you.
THANKS FOR HELPING US RUN A BETTER PRACTICE!
*This does NOT include HSA cards as those are considered debit cards. Please make payment with your HSA cards on the patient portal.*